Privacy Policy

Last updated October 9, 2026

Hyperlyft Limo Inc. ("Hyperlyft", "we", "us") provides chauffeured transportation in the Chicago area. This policy explains what information we collect when you use our website, booking app and dispatch services at hyperlyftlimo.com, how we use it, and the choices you have.

Information we collect

• Booking details: pickup and drop-off addresses, date and time, service type, vehicle, number of passengers and bags, flight number, extras and notes for your chauffeur.
• Contact details: your name, mobile number and email address.
• Location: only if you tap "Use my location", we read your device's current position once to fill in your pickup address. We do not track your location in the background.
• Payment information: card payments are processed by Square. Your full card number is entered directly into Square's secure form and is never received or stored by Hyperlyft. We keep only the card brand, the last four digits and Square's payment references.
• Technical information: an anonymous app identifier so you can see your own rides, and basic logs our service providers keep for security and reliability.

How we use your information

• To schedule, dispatch and complete your ride, and to contact you about it.
• To calculate distance and fares, take your deposit, charge the balance after your ride and issue refunds under our cancellation policy.
• To send booking confirmations and ride status updates by email.
• To keep records required for accounting, disputes, safety and legal obligations.

We do not sell your personal information, and we do not use it for advertising.

Service providers we share information with

We share only what each provider needs to perform its service for us:

• Google Firebase and Google Cloud host our app and store booking records.
• Google Maps Platform provides address suggestions and driving distance from the addresses you enter.
• Square processes card payments and refunds and stores your card for the balance of your trip.
• Brevo delivers booking and status emails.

Your chauffeur receives the details needed to complete your trip. We may also disclose information if required by law or to protect the safety of passengers, chauffeurs or the public.

How long we keep information

We keep booking records while they are active and as long as needed for accounting and legal purposes. Bookings removed by our staff are kept in a protected archive for at least two years and are then deleted automatically. Saved cards are held by Square under Square's own policies.

Security

Our booking data is stored with access limited to authorized dispatch staff, who sign in individually and are signed out automatically after 30 minutes of inactivity. Payment details are handled by Square and never pass through our servers in full.

Your choices

• You can ask us to access, correct or delete your personal information, subject to records we must keep by law.
• You can decline location access and type your address instead.
• Our booking app is intended for adults. We do not knowingly collect information from children under 13.

Contact us

We may update this policy from time to time. The "Last updated" date above shows when it last changed.